Improving Voice Assistant User Experience through Context Awareness and Personalization

Author: Hetvi Tank, Kirit Modi, Ankur J. Goswami
Published Online: January 30, 2024
DOI: https://doi.org/10.63766/spujstmr.24.000008
Abstract
References

Context awareness, the system's ability to comprehend and adapt to the user's surroundings, is harnessed through cutting-edge natural language processing, environmental sensing, and machine learning algorithms. To achieve context awareness, the proposed system employs advanced natural language processing and machine learning algorithms. The incorporation of context-aware features allows voice assistants to grasp the situational nuances of a conversation. This involves considering the user's prior commands, inquiries, and the broader context of the dialogue. Such awareness enables the voice assistant to provide more relevant and coherent responses, creating a seamless and natural conversation flow. Personalization plays a crucial role in making voice assistants not only responsive but also adaptive to the unique needs and preferences of each user. Through the analysis of user behavior, preferences, and historical interactions, voice assistants can learn and evolve over time, delivering a more personalized and user-centric experience. This tailored approach not only enhances user satisfaction but also fosters a sense of connection between the user and the voice assistant. In conclusion, the convergence of context-aware features and personalized responses represents a paradigm shift in voice assistant design. This approach holds the potential to elevate user satisfaction, foster more natural and intuitive conversations, and redefine the future landscape of voice interaction technology.

Keywords: customer satisfaction, expectations confirmation theory, digital assistants, privacy concerns, artificial intelligence.
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